Google Reviews · Your 5-star reputation engine

Every customer asked.
Every review answered. The rating climbs.

A four-agent system turns your Google Business Profile into your best-performing salesperson — past customers reactivated, new ones asked at the right moment, problems fixed before they post, every reply drafted in your voice.

Reactivation Timed asks AI replies Disputes
Job complete — review requestSusan M. · +1 (555) 123-4567
Sent
Personalized photo of your technician with the company van, greeting Susan
Thanks again for having us out today, Susan — it was great meeting you! Mind leaving us a quick Google review? Takes about a minute.
Of course — you guys were great. Done!
★★★★★
New 5-star review posted"Best decision we've made all year." — Susan M.
Google profile34 → 35 reviews · reply drafted
Service tier
Recurring
Investment
$297 / mo
First results in
2–3 days
what your profile says about you

You're great at your job. Google can't tell.

Most service businesses don't have a bad profile. They have an untouched one — and prospects read it before they ever dial. The pattern is the same almost everywhere we look. Here's what a week like that quietly costs:

This week on your profile
4.1 ★ · 34 reviews
"Near me" searcher · 8:14 PM~$1,200
Compared your 4.1 to the 4.8 across town — tapped theirs Lost
Sarah M. · job finished Tuesday5★, gone
Thrilled with the work — nobody asked. No review. Never asked
David K. · 2★ from last year14 mo
Still no owner reply — every prospect reads it first Unanswered
Competitor · half a mile away12 vs 0
12 new reviews this month; your last was 7 months ago Pulling ahead
Est. revenue choosing the higher rating · mo (illustrative) $3,400
7 mosince the last review — Google reads velocity, not just totals
6%owner response rate — the public signal of an absent owner
9 in 10happy customers won't review without being asked
4.1 ★where the profile sits while the actual work is five-star
— Meet the Department

Your reputation, fully staffed.

A one-time spike, a permanent flywheel, a safety net, and a reply on everything — four agents compounding into the number prospects check first.

The Four Agents
Reactivation · wave 1Sending
Hi Sarah — it's been a while! Mind leaving us a quick review?
★★★★★ posted · 2 min later
✓ 148 past customers queued
Reactivation

20–80 reviews in the first 60 days — from years of happy customers nobody ever asked.

See how
Post-service sequenceArmed
T + 2h · thank-you text✓
T + 24h · the ask✓
T + 72h · email backstop✓
✓ Fires itself on every completed job
Automation

10–20% of new customers leave a review when the ask lands at the right moment, every time — most businesses never ask at all.

See how
Review triageWatching
Problem flagged · owner alerted✓
Customer won back · 5★ posted✓
Fake review · disputed✓
✓ Never gated — fixed or disputed
Mitigation

Problems caught early and won back — and reviews that break Google's policies flagged and disputed for removal.

See how
New review · 5★Draft ready
"Mel completely saved my hair. I cried a little."
Reply drafted in your voice — approve in one tap
✓ 100% response rate held
AI Responses

100% response rate on ~5 minutes of your week — every reply drafted in your voice, approved in one tap.

See how
Behind the Reviews
Profile Audit + SetupVerification, categories, hours, services, photos, Q&A — brought current before anything fires.
Velocity-Safe SendingAsks dripped over 60 days so growth looks organic to Google — a one-week spike gets flagged.
Review-Powered Creative3–5 assets a week from your best reviews — social graphics, site testimonials, ad-ready hooks.
Personalized AsksEvery request goes out with a photo of you or your team, the customer's first name written into the image — a favor for a friend, not a marketing blast.
Dashboard + Unified InboxRatings, velocity, rank, win-backs, disputes, drafts — all in one place.
Monthly ReportingA plain-English PDF with the trend lines and what we did. No fluff.
Agent 01 · Reactivation

Wake up everyone who already loves you.

01
The one-time spike

Years of happy customers, asked properly.

Every business we sign has the same hidden asset: a customer list of people who would happily leave a review if anyone ever asked. Most never have. We turn that list into 30–90 days of compounding review volume — the single biggest lift in the entire system, and it only happens once per business.
Typical outcome
20–80 new reviews in the first 60 days, depending on list size.
How it runs
Step 01
Pull the list
We export your past customers from wherever they live — CRM, booking system, POS, Square, QuickBooks, even a spreadsheet — and de-dupe and scrub.
Step 02
Segment by recency
Customers from the last 12 months get the warm-tone ask. Older customers get the "it's been a while" tone — different copy, same destination.
Step 03
Send the first wave (text)
Short SMS with a photo of you or your team, greeting the customer by first name in the image — it reads like a person they know, not a marketing blast. Two-line ask, branded review link.
Step 04
Email follow-up at 48 hours
Non-responders get a second touch over email, written in the owner's voice. Different channel, slightly different angle.
Step 05
Drip the rest over 60 days
We don't blast the list. Reviews spread out look organic to Google's velocity filter. A spike of 80 reviews in a week gets flagged.
Agent 02 · Automation

Every new customer becomes a new review.

02
The flywheel

Asked at the right moment, every time.

After reactivation hits the past list once, the long-term value is in catching every new customer at the exact right window — when the experience is still fresh but they've had time to feel the outcome. We wire that into whatever system you already use: booking, POS, CRM, intake form, calendar. No new logins for you.
Typical outcome
10–20% of new customers leave a review, depending on industry — steady, compounding, every month.
The post-service ask sequence
T + 0
Service marked complete
Trigger fires from your booking system, POS, or whatever marks the job done. You don't have to remember.
T + 2h
Thank-you text
A no-ask, just-checking-in message in the owner's voice. Builds the second touch before we make the ask.
T + 24h
The ask
Short SMS with the review link and a photo of your team greeting them by name. Timed for when the outcome has set in but the memory is fresh. The single highest-converting window in the whole sequence.
T + 72h
Email backstop
Non-responders get one email — different channel, low-pressure tone, same link. Two touches max, then we stop.
T + 30d
Anniversary touch (optional)
For longer-cycle services (annual, seasonal), we re-engage one year later. Builds the next-purchase moment as much as the review.
Agent 03 · Mitigation

Make it right. Dispute the rest.

03
The safety net

Bad days don't become bad ratings.

We ask every customer — nobody is screened or blocked. But we also check in on satisfaction, so if a follow-up flags a problem you're alerted fast — you fix it, win them back, and more often than not that's where the best five-stars come from. And any review that breaks Google's policies — spam, off-topic, never-a-customer, conflict of interest — we flag and dispute for removal. No gating, no hiding, no selective asking.
Typical outcome
Unhappy customers won back before they post. Policy-violating reviews disputed for removal.
When a review isn't five stars
Make it right →
Service recovery
We also check in on satisfaction. If someone flags a problem, you're alerted fast — so you can fix it and win them back. They're never blocked from posting publicly.
Clean it up →
Policy disputes
Reviews that break Google's rules — spam, off-topic, fake, conflict of interest — get flagged and disputed for removal.
The result: a rating that climbs because the experience gets better.
No gating, no hiding, no selective asking — fully within Google's review policies.
Agent 04 · AI Responses

Every review answered. In your voice.

04
The response engine

Owner replies without owner time.

Owner response rate is a public signal — both customers and Google watch it. So every new review fires a draft into your dashboard in your voice, naming what the customer actually said: warm thank-yous on the five-stars, calm and professional recovery on the rare critical one. You approve, edit, or skip in under 30 seconds. Your profile goes from "nobody's home" to obviously cared-for.
Typical outcome
100% response rate on ~5 minutes a week. A profile that reads like someone's paying attention.
What the dashboard sends you
Jessica P. · 5 ★
★★★★★
"Came in for a color correction after a bad experience elsewhere — Mel completely saved my hair. I cried a little. She actually listened. Best in town, hands down."
AI-drafted reply · approve in one tap
"Jessica — thank you so much for trusting us with a correction, those are some of our favorite appointments because of exactly what you described. Mel will be thrilled. We'll see you again soon."
✓ Approve & post
Edit
Skip
how it goes live

Set it up once. Then watch the number climb.

Three steps, one short call. Your profile gets brought current first, the reactivation wave follows, and the first new reviews land within 2–3 days.

1

Bring the profile current

A 30-minute call walks through your Google Business Profile and your customer list. Then the audit: verification, categories, hours, services, photos, Q&A — the foundation Google reads before anything else fires.

2

Pull the list, wire the asks

Your past customers exported, scrubbed, and segmented; the post-service automation wired into your booking system, POS, or CRM. Every message written in your voice — you review it before it sends.

3

It compounds — you approve

The reactivation wave drips over 60 days while automation catches every new customer. You approve drafted replies — about five minutes a week — and the first new reviews land within 2–3 days of the first wave.

the honest comparison

Why owners stop meaning to get around to it.

Your three real options for the number every prospect checks first. On the parts that actually move it — one of them isn't close.

Google Reviews Doing it yourself Review software
Past customers reactivated? ✓The full list — segmented, dripped over 60 days. ✕Almost never happens. ✕Forward-only. The back catalog stays asleep.
Asks at the right moment? ✓Wired to your booking system. T+24h, every time. ✕When someone remembers. Usually nobody does. –If you set it up — and keep running it.
Every review gets a reply? ✓Drafted in your voice. Approve in one tap. ✕Replies happen in January, then stop. –Templates that read like templates.
Policy-violating reviews disputed? ✓Flagged and disputed for removal. ✕Most owners don't know they can. ✕Not what the tool does.
Reviews become marketing? ✓3–5 assets a week — site, social, ads. ✕They live and die on Google. ✕Same.
What it costs ✓$297/mo flat. Setup waived on a discovery call. ✕Free — plus the hours you don't have. –Often more — and you're still the one doing the work.
In the owner's words

"Our newest review used to be from two years ago. Now there's a fresh one every week — and customers mention reading them before they ever call."

—
Client name
Owner · Service business
the math

One extra job covers five months.

A stronger profile doesn't need to double your business. It needs to win you the searcher who's comparing two ratings at 8 PM. At a typical job value, one extra booking a month covers the service many times over — and the review that won it keeps working.

Average job value$1,500
Extra jobs a stronger rating wins~1+/mo
Added revenue+$1,500/mo
Google Reviews costs$297/mo
Illustrative — we plug in your real numbers on the call. The service usually pays for itself inside the first 30 days.
What it costs

Everything above. One flat rate.

What's included

  • Google Business Profile audit + setupVerification, category fix, hours, services, photos, FAQ. We bring it current before anything else fires.
  • Reactivation campaignYour full past-customer list, segmented, sent over 60 days. The one-time spike.
  • Post-service automationWired into your booking system, POS, CRM, or intake. Text + email, timed properly.
  • Negative-review mitigationWe dispute reviews that break Google's policies and follow up with every customer so you can make unhappy ones right — no gating, ever.
  • AI-drafted owner responsesEvery new review gets a draft in your voice. You approve in one tap.
  • Review-powered creativeWeekly social graphics, site testimonial block, ad-ready hook copy.
  • Dashboard + unified inboxRatings, velocity, rank, win-backs, disputes, drafts — all in one place.
  • Monthly reportingPDF report with the trend lines and what we did. Plain English, no fluff.
Google Reviews · Recurring
$297/mo
Month-to-month. No contract. Cancel any time. The numbers above usually pay for the service inside the first 30 days.
  • One-time setup fee waived for clients signing on a discovery call
  • First new reviews typically land within 2–3 days of the first wave
  • Care, edits, and tuning included for the life of the service
  • Bundles with The Front Desk ($497/mo) and websites
Book a discovery call

Let's turn it on.

A 30-minute discovery call walks through your existing Google Business Profile, your customer list, and what the first 60 days would look like for your business specifically.

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